Privacy Policy

Lead Bookers Ltd respects your privacy. This page explains what we collect and how we use it for the AI receptionist service.

What we collect

  • Caller details such as name, number, job type, postcode, access notes, and preferred callback times.
  • Call recordings and summaries to help you follow up quickly.
  • CRM records created from calls, including notes and outcomes.
  • Calendar booking details where diary booking is enabled.
  • Basic site analytics and cookies (no sensitive data).

How we use it

  • To deliver the AI receptionist service, send summaries, and keep your CRM updated.
  • To configure and improve call flows, questions, and booking rules.
  • To provide support, billing, and account management.
  • To meet legal or compliance obligations.

Sharing and retention

  • We do not sell personal data.
  • We share data with trusted service providers for call handling, messaging, hosting, and analytics.
  • Recordings and summaries are stored securely and retained only as needed for service and compliance.

Your choices

  • Ask us to access or delete recordings and summaries where legally allowed.
  • Contact: hello@leadbookers.co.uk
  • Registered address: Forma House, 40 Bowling Green Lane, London, United Kingdom, EC1R 0NE.
  • Company number: 16781313.

Lead Bookers Ltd processes call data on behalf of the business receiving the calls.

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